Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Games are based on chance or other outcomes that cannot be controlled by a player. A previous result does not make a future result more or less likely, and a losing run does not mean that a win is due. Trying to recover losses by continuing to play can increase the amount of money and time at risk.

Only gamble with money you can afford to lose after essential costs have been paid. Gambling should never take priority over rent, mortgage payments, food, bills, education, savings or other important commitments. Do not use borrowed money, credit intended for essential expenses or money set aside for someone else to gamble.

Set a personal budget before you begin and treat that amount as the cost of entertainment. When the budget is reached, stop playing. Avoid increasing your budget during a session because of excitement, frustration or the hope of winning back money. It can also help to decide how long you will play and to use a timer or reminder so that gambling does not take more time than planned.

• Think of gambling as entertainment rather than a source of income.
• Never chase losses or borrow money to continue playing.
• Take regular breaks and keep track of how much time has passed.
• Avoid gambling when you are upset, tired, stressed or affected by alcohol or other substances.
• Keep gambling separate from essential household spending.
• Remember that outcomes are not affected by luck, patterns or strategies that claim to guarantee a win.

Tools to help you stay in control

RickyCasino may provide account and play-management tools designed to help customers make informed decisions. Depending on what is available for your account or location, these tools may include deposit limits, loss or wagering limits, time reminders, breaks from play, activity information or account closure. Availability and operation can vary, so review the options shown in your account and any relevant terms before using them.

Set limits before playing

A limit is most effective when it is chosen before you start gambling and is based on your genuine disposable income and available time. Consider setting daily, weekly or monthly limits, as well as a maximum session length. A limit should not be treated as a target. You do not need to gamble up to the amount or time you have selected.

Use breaks and exclusion options

If you want to step away, use any available break or temporary account restriction option. If you need a longer-term separation from gambling, request account closure or any available self-exclusion arrangement. During a break or exclusion period, do not create another account or use another person's account to continue playing. If you believe someone else may access your account, secure your login details and contact the appropriate customer support channel through the website.

Review your activity

Regularly review deposits, withdrawals, bets, losses and the amount of time spent playing. Account records can help you compare your actual activity with the limits and plans you made. If the figures surprise you, stop playing and consider taking a longer break. Do not rely only on memory when assessing how much gambling is costing or how often you are playing.

Recognising signs of harm

Gambling harm can develop gradually and may affect finances, relationships, work, study, sleep and wellbeing. You do not need to wait for a serious crisis before seeking help. Early action can make it easier to regain control. The following signs may indicate that gambling is becoming difficult to manage:

• Spending more money or time gambling than you intended.
• Feeling restless, irritable or uncomfortable when you try to cut back.
• Repeatedly trying to win back losses or increasing the amount you wager.
• Hiding gambling activity, deposits, losses or debts from family and friends.
• Using money needed for bills, savings or other commitments.
• Borrowing money, selling possessions or seeking additional funds to gamble.
• Missing work, study, appointments or social commitments because of gambling.
• Feeling anxious, depressed, guilty or overwhelmed after playing.
• Arguing with people close to you about gambling.
• Continuing to gamble despite financial, personal or relationship problems.

If any of these signs feel familiar, stop gambling and speak with someone you trust. A qualified gambling counsellor or health professional can help you understand what is happening and develop practical steps. You can also ask a trusted person to help you manage access to money, review your activity or maintain a break from gambling. Support is available even if you are unsure whether your gambling is a problem.

If gambling is causing immediate financial or personal danger, prioritise your safety and seek urgent assistance from appropriate emergency or crisis services in Australia. If you are experiencing thoughts of self-harm or suicide, contact emergency services or a crisis support service immediately. Do not remain alone with an urgent safety concern.

Support, age and personal responsibility

Independent help is available to people in Australia who are affected by gambling, including partners, family members and friends. You can contact a recognised gambling support service, a qualified counsellor, your GP or another health professional. These services can provide confidential information, counselling, financial guidance and assistance with making a plan to reduce or stop gambling. Search for Australian gambling support services through trusted government or health websites, or ask a health professional for a suitable referral.

RickyCasino does not provide financial advice or medical treatment. Information on this page is general and is not a substitute for professional support. If you are concerned about your gambling, use the account tools available to you, stop playing and obtain independent assistance. Our website information should be read together with the applicable terms, account rules and safer gambling information presented during the customer journey.

Protect young and vulnerable people

Gambling services are intended only for people who meet the applicable legal age and eligibility requirements. Do not allow children or other unauthorised people to use your account. Keep passwords, payment information and devices secure, and use suitable parental controls or device restrictions where appropriate. Never share your account, allow another person to gamble on your behalf or ask someone else to open an account for you.

Make an informed choice

Before registering or depositing, make sure online gambling is permitted for you under applicable Australian laws and that you understand the rules for the service. Check the cost of play, any relevant limits and the conditions that apply to your account. Consider whether gambling is appropriate for your current financial and personal situation. You can choose not to gamble, take a break or close your account at any time in accordance with the available account processes.

Responsible gambling is an ongoing choice. Plan before you play, keep your activity within limits, take regular breaks and act early if gambling becomes difficult to control. If you need help, seek independent support and involve someone you trust. RickyCasino encourages all customers to make decisions that protect their wellbeing, finances and relationships.