- OperatorNovatrix S.R.L.
- Established2021
- PlatformSOFTSWISS
- Total Games4,000+
1. General betting conditions
RickyCasino provides betting services subject to applicable Australian laws, regulatory requirements and the account terms displayed on the website. These rules apply to bets placed through the available online betting platform unless a particular market or product has its own additional rules. If there is an inconsistency between these general rules and a specific market rule, the specific rule will generally apply to that market.
You must have an approved account and meet all applicable age, identity and location requirements before placing a bet. You are responsible for keeping your login details secure and for ensuring that all information provided to RickyCasino is accurate and current. An account must only be used by the person to whom it is registered. Bets placed using your account may be treated as authorised unless you notify RickyCasino promptly of suspected unauthorised activity.
You must not place bets on behalf of another person, allow another person to use your account, or use the service for unlawful activity. RickyCasino may carry out identity, payment, risk, security and responsible gambling checks. Where a check is required, access to betting or transactions may be restricted until the check has been completed.
- A bet is only valid when it has been successfully accepted and recorded by the betting system.
- A bet request may be declined, delayed or rejected before acceptance for technical, operational, market or compliance reasons.
- The information shown on the confirmation screen or in your account history is the best record of an accepted bet.
- You should check the selection, market, stake and potential return before confirming a bet.
- You remain responsible for bets placed from your account, including bets placed using a shared or unsecured device.
Displayed odds, prices, selections, market information and event details may change before a bet is accepted. The price shown at the time of acceptance will normally apply, unless the relevant market rules state otherwise. If a material error, obvious pricing mistake, technical fault or other irregularity affects a bet, RickyCasino may review the bet and take action allowed under the applicable terms and rules.
2. Placing and managing bets
Before placing a bet, select the event, game, market and outcome carefully. Enter the intended stake and review the total stake and displayed potential return. A bet is not complete merely because a selection has been added to a bet slip. You must submit the bet and receive confirmation that it has been accepted.
Bet types and selections
Available bet types may include single bets, multiple bets, combination bets, live bets or other products shown on the platform. Not every bet type is available for every market. The applicable product or market rules will explain how selections are combined and how a result is calculated. Some bets may require all selections to be valid, while others may continue with the remaining selections if one selection is cancelled or treated as void.
Live and in-play betting
Live betting is offered on selected events and may be subject to delays between an event occurring and information being displayed or a bet being accepted. A market may be suspended while an important event is taking place, and a bet request made during a suspension may not be accepted. Live odds can change quickly. Bets accepted after a material event, or during a period when the market should have been suspended, may be reviewed under the applicable market rules.
Stake limits and payment
Minimum and maximum stakes, where applicable, may vary by account, product, market, event, payment method or other circumstances. Any applicable limit will be displayed or applied by the platform. A stake must be funded using an approved payment method connected with your account. You must not use a payment method that belongs to another person without proper authorisation.
You should not place a bet if you are unsure whether it has been accepted. Check your bet history first. Repeated attempts may result in more than one accepted bet. If the platform displays an error, interruption or unusual confirmation, retain the relevant details and contact the available support channel through the website.
3. Results, settlement and cancelled events
Bets are settled using the official result or outcome applicable to the relevant event, market or game. Settlement may take place after the result has been confirmed and any necessary checks have been completed. Results shown on the website are provided for information, but a market may remain subject to correction if an official result is changed, a result is entered incorrectly or a settlement error is identified.
The rules for determining a winner can differ between markets. For example, a market may be decided at the end of regular time, after extra time, at a specified stage of an event, or according to an official classification. The settlement basis will be shown in the relevant market information where it is necessary to explain the outcome.
- If an event is abandoned, postponed, rescheduled or materially changed, the relevant market rules will determine whether bets remain valid or are void.
- If a participant, team or outcome is withdrawn, non-starting or disqualified, the applicable market rules will determine the treatment of affected bets.
- If an event is cancelled or cannot be completed within the period specified by the relevant rules, affected bets may be cancelled or settled as void.
- If a market is offered with an incorrect event, participant, date or other material detail, RickyCasino may review the affected bets under the applicable terms.
- A bet that is void generally has its stake returned, subject to the rules for any other selections included in the same bet.
Where a result is corrected by the relevant sporting body, governing organisation, game provider or other official source, RickyCasino may correct the settlement to reflect the valid result. If an amount has been credited or debited incorrectly, the account balance may be adjusted to correct the error. You should review your account history and raise any apparent settlement issue as soon as reasonably possible.
Errors, irregularities and suspicious activity
RickyCasino may suspend a market, withhold settlement temporarily or investigate a transaction where there is a suspected technical problem, pricing error, account breach, collusion, fraud, money laundering, bonus abuse or other prohibited conduct. Any action will be taken in accordance with the applicable terms, relevant laws and responsible gambling obligations. A decision may require information or documents from you before it can be finalised.
4. Account conduct and responsible betting
Betting should be treated as entertainment, not as a way to make money or recover losses. Only bet what you can afford to lose, set a budget before you begin and take regular breaks. Do not chase losses, borrow money to bet, or continue playing when betting is affecting your finances, relationships, work, health or wellbeing.
- Set personal deposit, spending or session limits where those tools are available.
- Use time reminders and take breaks during longer sessions.
- Avoid betting when affected by alcohol, drugs, strong emotions or financial pressure.
- Keep your account private and never ask another person to place bets for you.
- Use self-exclusion or other account restrictions if you need help taking a break.
- Seek independent support if you are concerned about your betting.
RickyCasino may apply account restrictions, transaction checks, verification requirements or other safeguards to support legal and responsible operation of the service. These measures may affect access to betting, deposits, withdrawals or particular products. No betting service can guarantee that a player will not experience gambling harm, so you remain responsible for monitoring your own behaviour and seeking help when needed.
Complaints and questions
If you believe a bet has been accepted incorrectly, settled incorrectly or affected by a technical issue, review the bet details in your account and raise the matter through the support option available on the website. Include the relevant bet reference, event, market, date and a clear description of the issue. Do not include sensitive payment details in a public message.
These Betting Rules may be updated from time to time to reflect changes to the service, products, legal requirements or operational processes. The current version published on the website applies from the date it is displayed. You should review the rules regularly, particularly before using a new betting product or placing a bet on an unfamiliar market.
