Privacy Policy

Information we may collect

RickyCasino may handle information that is provided directly by you, created when you use the website, or received from service providers involved in operating the platform. The information collected depends on the services you use, your account activity and any checks that are required before or during play.

Account and personal details

When you register or manage an account, the site may collect details such as your name, date of birth, residential information, contact details, login information and account preferences. Information may also be collected when you contact customer support, enter information into a form, take part in an activity or otherwise communicate with RickyCasino.

Verification and compliance information

To confirm identity, age, eligibility and account ownership, RickyCasino may request verification information and documents. These may include identity documents, proof of address, information about the source or use of funds, and other details reasonably needed for security, anti-fraud or compliance checks. Documents should only be submitted through the approved methods made available on the website.

Payment and transaction records

The site may record deposits, withdrawals, wagering activity, account balances, payment method details, transaction references and related information. Payment providers may process payment information directly. RickyCasino may receive sufficient information to confirm and manage a transaction, investigate disputes, prevent misuse and maintain accurate account records.

Technical, device and usage information

When you visit or use the website, technical information may be collected, including your IP address, browser type, device type, operating system, language settings, time zone, pages viewed, access times, referring pages and information about how you interact with the site. This information may be combined with account or transaction information where appropriate.

Information from other sources

Information may be received from payment providers, identity and verification services, fraud prevention services, analytics providers, advertising partners or other service providers. Information may also be received where necessary to protect the website, players and the integrity of gaming activities.

How and why information is used

RickyCasino uses information for legitimate operational, security, legal and service-related purposes. The information handled will depend on the circumstances and the particular service involved. Typical purposes include:

• Creating, maintaining and administering player accounts.
• Providing casino services, processing requests and keeping account information accurate.
• Processing deposits, withdrawals and other transactions, and investigating failed, disputed or unusual payments.
• Carrying out identity, age, eligibility, anti-fraud, anti-money laundering and account security checks.
• Monitoring activity to detect suspicious behaviour, unauthorised access, collusion, abuse, fraud or other prohibited conduct.
• Communicating about accounts, transactions, security matters, service changes, support requests and important website notices.
• Providing customer support, responding to questions and resolving complaints or technical issues.
• Improving website performance, functionality, accessibility, security and the overall player experience.
• Understanding website usage through analytics and similar tools, where those tools are used.
• Sending marketing communications where permitted and where the required consent or other lawful basis applies.
• Meeting legal, regulatory, tax, accounting, court, law enforcement and other official requirements that apply to the service.
• Protecting the rights, property, safety and legitimate interests of RickyCasino, its players and relevant third parties.

Information may be used in combination for these purposes. For example, account, device and transaction information may be reviewed together when investigating a security concern or unusual activity. RickyCasino may also use aggregated or de-identified information for reporting, analysis and service improvement where that information no longer reasonably identifies an individual.

Marketing communications

Where appropriate, RickyCasino may send information about services, offers or website updates. Marketing messages will include a way to stop receiving those communications, or you may contact RickyCasino to withdraw marketing consent. Choosing not to receive marketing does not prevent essential account, security, transaction or service messages from being sent.

Sharing, security and retention

RickyCasino may share information with organisations that help operate, secure and support the website. These may include payment processors, identity and verification providers, fraud prevention services, technology and hosting providers, customer support services, professional advisers and analytics or communications providers. Service providers are expected to handle information for appropriate purposes and in accordance with their role.

Information may also be disclosed where reasonably necessary to comply with a legal or official request, enforce website rules, investigate suspected fraud or prohibited conduct, protect players or others, respond to a dispute, or protect the rights and security of the website. If the business or part of its operations is reorganised, transferred or sold, information may be transferred as part of that process, subject to applicable privacy requirements.

Security measures

Reasonable technical and organisational measures may be used to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or supplier procedures. No website, online account or electronic transmission can be guaranteed to be completely secure. Players should keep login details confidential, use suitable device security and contact support promptly if they suspect unauthorised account activity.

Storage and retention

Information may be stored by RickyCasino or by service providers working on its behalf. Depending on the service and the location of those providers, information may be processed in Australia or another country. Appropriate safeguards may apply where information is handled across borders.

Information is kept only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and communications records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Cookies and your privacy rights

Cookies and similar technologies

RickyCasino may use cookies and similar technologies to keep the website functioning, remember preferences, maintain sessions, support security, understand website usage and, where applicable, assist with relevant communications. Some cookies are necessary for core features, while others help with performance, analytics or personalisation.

You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect login sessions, preferences, security features or the availability of some website functions. Your browser may also provide information about cookies and allow you to choose whether to accept them.

Your data rights

Subject to applicable privacy requirements and reasonable verification of your identity, you may have rights to ask what personal information is held about you, request access to that information, ask for inaccurate or incomplete information to be corrected, and request deletion of your data. You may also withdraw consent to marketing communications at any time. Withdrawal of consent does not affect processing that is permitted or required for account operation, security, transactions or legal obligations.

To exercise these rights, or to ask a privacy question, contact support@rickycasinocasino.best. Please describe your request clearly and provide enough information for your account to be located. RickyCasino may need to request additional information to verify the requester before providing access or making changes. Requests will be considered and handled in accordance with applicable requirements. In some situations, a request may be refused, limited or delayed, including where information must be retained, disclosure could affect another person, or handling is necessary for security, fraud prevention or legal reasons.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The updated version will be made available on the website and will apply from the date it is published, unless a different effective date is stated. Players should review this page occasionally to remain informed about how information is handled.